Heavily involved as a crisis negotiator for over 13 years, Lance Burdett became the National Advisor for all NZ Police Negotiation Teams. He completed the NZ Police Negotiation course (and remains an instructor), the FBI Negotiators Course, and the Counter Terrorist Negotiators Course held in Australia.
He ran numerous high-risk negotiations including the Napier Siege and the highly-publicised Paremoremo prison hostage situation. Lance specialised in suicide intervention. Following a stint as the Commander of the Police Emergency call centre where he further honed his communication skills, Lance developed and delivered coaching sessions on managing difficult people and on reducing personal stress to varied audiences.
His communications and resilience programme was nationally accepted by NZ Police and now forms part of their mandatory training for all emergency call centre staff.
In 1999, Lance became unwell and was diagnosed with accumulated stress disorder, burnout. He began researching how and why stress impacts on us to identify prevention strategies. Reading self-help books soon led to university studies and ended with the completion of a Master of Arts Degree, majoring in Terrorism Safety and Security.
Along the way, Lance received a Graduate Diploma in Business Studies, a Diploma in Policing (NZ) and a Graduate Certificate in Applied Management. All topics studied were based around the understanding of human dynamics and included psychology, radicalisation & de-radicalisation, organisational behaviour and adult learning.
Lance has been consulting and coaching on enhanced communications and personal resilience since 2007. He recently published a bestselling book 'Behind The Tape – Life on the Police Frontline' and was featured on the TVNZ Sunday programme. Lance regularly appears in the media commenting on police issues.